Podcast

How Sales & Customer Success Make Power Users

Eric Crane

Posted 9/22/2020

We’ve all heard about sales and marketing alignment. But, to enable your customers to reach their full potential, it takes alignment between sales and customer success, starting at leadership.

In this episode, I catch up with Skaled Consulting CEO, Jake Dunlap. Jake shares how leadership can help customer success and sales teams cultivate power users.

In this conversation we cover: 

  • How focusing on power users instead of new deals benefits sales orgs
  • How to align your customer success team w/ the business objectives of customers
  • Why a growth mindset outperforms a service-only mindset
  • Tools to help your customer success team be more proactive

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