Podcast

Customer Success: The Ambassadors of Change Management

Eric Crane

Posted 8/25/2020

Customer Success is not just an exit survey or ensuring that messaging is getting through. 

Kristi Faltorusso Vice President of Customer Success at IntelliShift details out how her team is involved from Day Zero through testimonials and references.

What we talk about:

  • Customer Success partnering with other cross-functional teams.
  • Driving operational efficiency, and maximizing customer assets. 
  • The need for agility in customer success.

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