Podcast

Empowering Entrepreneurs Takes Educational Content

Eric Crane

Posted 10/6/2020

Being in and around a startup can be a stressful place, especially when you’re trying to land investors. 

Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance.

Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joined me to chat about empowering entrepreneurs through educational content. Tune in to hear a discussion around: 

  • How relationship management skills have helped Lynne shift from law to customer success
  • The importance of having a responsive culture
  • How to manage great customer success without causing burnout
  • Why you should be answering client questions before they’re even asked

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