Being in and around a startup can be a stressful place, especially when you’re trying to land investors.
Automation helps complete repeatable tasks in these kinds of situations. However, there are areas where a founder needs more specialized content and assistance.
Lynne Zagami, a former lawyer and Head of Customer Success at Shoobx, joined me to chat about empowering entrepreneurs through educational content. Tune in to hear a discussion around:
- How relationship management skills have helped Lynne shift from law to customer success
- The importance of having a responsive culture
- How to manage great customer success without causing burnout
- Why you should be answering client questions before they’re even asked
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Subscribe, listen, rate, and review the Customer Success Leader podcast:
For more info, check out customersuccessleader.com or send a message to [email protected].