How to Scale Customized CX

Being on the receiving end of a customized customer experience is the warm, fuzzy feeling every customer loves. But how do organizations personalize their CX at scale?

Can every customer get the warm fuzzies?

Teresa Anania, VP of Global Customer Success & Renewals at Zendesk, thinks — to some degree — every customer can have a customized experience. She shares her CX strategy with us, as well as

• How to develop an outcome-based approach with high-touch customers
• How to engage an entirely remote CS team
• Advice for new CS leaders

Apple Podcasts or iTunes | Google Podcasts | Stitcher | Spotify

Subscribe, listen, rate, and review the Customer Success Leader podcast:

• Apple Podcasts 
• Spotify
• Stitcher
• Google Podcasts

For more info, check out customersuccessleader.com or send a message to hello@flatfile.io.