Podcast

Customer Care in Cybersecurity

Eric Crane

Posted 9/8/2020

This probably isn’t a newsflash to most of us but…the customer isn’t always right.

They are, however, always the hero. This is a super relevant concept, especially when it comes to cybersecurity and protecting your customers from breaches.

To give us the lowdown on customer care in cybersecurity, I sat down with Stacie Ward, VP of Customer Care at Red Canary.

In this episode of the Customer Success Leader podcast, we talk about: 

  • How customer success and all other departments create a cohesive wheel around the customer
  • Why it’s helpful for customer success teams to have a senior leadership ally
  • How to forge trusting customer relationships in cybersecurity
  • Expert advice for professionals new to customer success

Apple Podcasts or iTunes | Google Podcasts | Google Play | Stitcher | Spotify

undefined

Subscribe, listen, rate, and review the Customer Success Leader podcast:

Do you have an amazing topic idea or want to suggest a guest who will knock our socks off? Email [email protected] with your thoughts. 

Want to learn more about our products?Request a demo