Who owns the customer experience? Most would say the Customer Success team. But, in order to be truly customer-centric, it should be the entire company starting with the CEO.
In this episode of Customer Success Leader, we sit down with the VP of CS at Amplitude, Arjun Devgan. We discuss:
- How to prove your value to the customer year after year
- Why Arjun breaks CS into success, services, and support
- Why the CEO needs to empower the organization to be customer-centric
- The importance of having a top-level metric
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